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Topic Summary

Posted by: thaiga
« on: June 17, 2014, 01:09:28 PM »

Passport Office chief must answer for 'chaos' as he faces MPs

Paul Pugh will try to explain how a backlog of 30,000 applications built up at the busiest time of year

The head of the Passport Office faces a grilling from MPs on Tuesday in the wake of thousands of people seeing their holiday plans put in jeopardy because of a backlog of applications.

The agency was accused of being in "chaos" and boss Paul Pugh will appear before the home affairs select committee to explain the long delays in handling cases.

The Passport Office has been accused of presiding over a shambles, and last week interviews for first-time applicants for passports were suspended in London as staff struggle to deal with the 30,000 backlog of applications, which are normally dealt with in three weeks.

A report shows the office estimated a year ago that applications would surge by as much as 350,000 this summer because of overseas embassies shutting their passport desks and transferring operations to Britain.

Labour MP Keith Vaz, the committee's chairman, said: "The HM Passport Office is in chaos and the home secretary's urgent action shows the true scale of the problem.

"The agency needs to ensure that these measures are implemented as quickly as possible. Whilst it is important that every possible step is taken to reduce these delays, it is irresponsible to override security measures.

"We will be asking Mr Pugh for a full explanation of what has happened and specifically how these emergency measures are being put in place.

"It is vital we have the full facts in order to understand whether this government agency is still fit for purpose."

After weeks of mounting public anger, home secretary Theresa May announced a raft of measures aimed at clearing the backlog.

Fast-track processing fees for passport applicants who need to travel abroad urgently have been dropped, and  people renewing their UK passports from overseas are being given a 12-month extension to their existing passport. Those applying for passports overseas on behalf of their children will be given emergency travel documents.

A Home Office spokeswoman said it was normal practice during busy times to redirect people to passport offices outside of London, and that only a "handful" of people had been affected.

Posted by: thaiga
« on: April 01, 2014, 12:39:21 AM »

I should imagine what with all the passports getting lost or stolen in los they've tightened up somewhat.

Thailand grapples with 'massive' fake passport racket

With huge numbers of visitors and patchy law enforcement, Thailand has a booming black market for fake identity documents, and it was here............

Posted by: Chimera
« on: March 31, 2014, 07:37:39 PM »

Ohh, back to the drawing board then.........

Thanks for your post.
Posted by: thaiga
« on: March 31, 2014, 11:01:10 AM »

I'm not sure that would work - when i went to immi they wanted a receipt of payment that come with it - also the letter of confirmation that comes with it. ( hong kong )

Then it doesn't end there - another two forms to fill in - request of change of new passport and transfer stamp to new passport.

they can be downloaded here. Good luck.
Posted by: Chimera
« on: March 31, 2014, 09:00:52 AM »

What a f.....up, i'm tempted to apply online and use my UK address and have it sent there, then secure post to Thailand........
Posted by: sicho
« on: March 30, 2014, 07:38:02 PM »

So that's Regent House, not the Consulate.
Posted by: thaiga
« on: March 30, 2014, 06:53:23 PM »

Could be more jivvy - a nice shopping trip for the wife. ;)

When the reduction was first announced saf did say

Perhaps I'm too cynical but will this be followed by some bad news?

Posted by: jivvy
« on: March 30, 2014, 04:56:01 PM »

By the time that you pay transport costs, hotel and food bills etc. it will probably work out to be more expensive.

45 pound saving and at least 100-150 pounds  extra cost for 2 trips to Bkk, more if the wife goes with you
Posted by: thaiga
« on: March 30, 2014, 04:07:43 PM »

That's right Chimera two visits to bkk.

Making your application

You must apply in person. you must collect it in person.

Your passport will be delivered to the UK Visa Application Centre where you applied - you must collect it in person.

From 7 April 2014 the fee for applying for a UK passport from overseas will be reduced by 45 pounds for adults and 28.50 for children.

So much easier before - dhl it from korat - they phone you when it arrives - pick up from dhl korat.
Posted by: Chimera
« on: March 30, 2014, 10:06:37 AM »

Thanks for the info 'thaiga', does that mean you cannot have your new passport sent to your home address here in Thailand, you have to go to Bangers to pick up.
Posted by: thaiga
« on: March 29, 2014, 10:38:17 AM »

UK changes passport application rules to boost security

With effect from Wednesday (March 26), British nationals in Thailand wanting to renew passports or replace lost or stolen ones must go to the British Visa Application Centre in Bangkok in person, rather than mailing applications to HM Passport Office (HMPO) in Liverpool.

British Consul in Bangkok, Michael Hancock, explained to The Phuket News today, “The changes that have just been announced are a new service which has been introduced now that HMPO has taken over full responsibility for processing passport applications worldwide.

“There have been a number of changes as HMPO have taken over responsibility from the Foreign Office.”

Up until December last year applications had to be sent to the regional Passport Processing Centre in Hong Kong. When that was cancelled, they had to be sent direct to Liverpool instead.

Now, however, comes another change: applications must be made in person at the Visa Application Centre (VAC) in Bangkok which will then forward the application to the UK.

The new passport is returned from the UK to the VAC, from where it can be collected and the old passport cancelled.

Mr Hancock explained, “HMPO have said that these new measures are in place to protect the public and minimise the risk of fraud and identity theft.”

He added, “My understanding is that the timings remain the same as they have been for some time – four weeks for a renewal and six weeks for a first-time application or an application to replace a lost, stolen or damaged passport.”

The information needed to complete the passport application process, including the address and contact details for the VAC, is available on the Gov.UK website.

Alternatively, applicants can call the Passport Advice line – in the UK – at +44 300 222 0000, between 8am and 8pm UK, or e-mail