Author Topic: Data Center problems  (Read 2476 times)

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Offline Johnnie F.

Data Center problems
« on: February 06, 2014, 09:25:51 AM »
Since a couple of days our webhost seems to have some problems in its data center in Frankfurt Germany. Connections to the data bases seem to be delayed, overloaded etc. from time to time.

Upon my inquiries I keep getting the usual answers; they admit the problems, but insist they had them under control.

Please bear with me! It's not yet time to think about moving to another host. In any case I keep making my regular backups just in case it becomes unbearable to wait for this host to fix things. I've been with this host for almost eight years now, and I have heard reports of much worse, and also far more expensive!

One problem is that we are six hour later, so when they think they can work on things before morning and still in the nighttime, we got morning to lunch already.
Fun is the one thing that money can't buy
 

Offline Baby Farts

Re: Data Center problems
« Reply #1 on: February 06, 2014, 11:55:09 AM »
3BB was down also yesterday from around noon until late afternoon.
 

Offline Johnnie F.

Re: Data Center problems
« Reply #2 on: February 06, 2014, 12:28:54 PM »
I just did some pruning of old logs and emptying of caches. Appears a lot faster to me now. But maybe that increase in loading speed comes from their working in the Data Center. :-[

Probably the latter, as Korat-Info seems to have accelerated, too, and I didn't do any maintenance on that.
Fun is the one thing that money can't buy
 

Offline thaiga

Re: Data Center problems
« Reply #3 on: February 06, 2014, 05:20:57 PM »
As of 4.30

Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

2 mins ago

An internal server error occurred. Please try again later.
Anyone who goes to a psychiatrist should have his head examined.
 

Offline Johnnie F.

Re: Data Center problems
« Reply #4 on: February 06, 2014, 05:41:34 PM »
Already yesterday they wrote me: "Es kam zu einem kurzzeitigen Server Problem welches nicht nur Ihren Server betraf in unserem Rechenzentrum. Unsere Experten im Rechenzentrum haben dieses Problem schnell erkannt und umgehend behoben."

Translated: "There was a short-time server problem, which wasn't confined to your server, but occurred all over our datacenter. Our experts in the data center have found out about this problem and fixed it very fast."

So we must be dreaming! I keep sending them the error messages from time to time, asking whether they can apply a sustained fix. If not, who they recommend as a reliable host.

Haven't gotten an answer since then. I'm sure they're trying their best! Let's hope!
Fun is the one thing that money can't buy
 

Offline thaiga

Re: Data Center problems
« Reply #5 on: February 06, 2014, 05:51:04 PM »
Its Intermittent it doesn't last for long :)
Anyone who goes to a psychiatrist should have his head examined.
 

Offline Johnnie F.

Re: Data Center problems
« Reply #6 on: February 06, 2014, 07:03:20 PM »
Just received a new message from the webhost: "Auf dem Server scheint es ein Hardwareproblem zu geben. Wir werden Heute Nacht daher kurzzeitige Wartungsarbeiten vornehmen."

Translated: "there seems to be a hardware problem on the server. Tonight we will provide some short-time maintenance."

Tonight in Germany is morning over here. So please don't be surprised, if tomorrow morning you'll be greeted by offline messages again. :-[
Fun is the one thing that money can't buy
 

Offline Baby Farts

Re: Data Center problems
« Reply #7 on: February 06, 2014, 07:07:06 PM »
That's OK JF.....will give me some time to do some "short time maintenance" of my own.  :evilgrin
 

Offline Johnnie F.

Re: Data Center problems
« Reply #8 on: February 06, 2014, 07:14:52 PM »
That's OK JF.....will give me some time to do some "short time maintenance" of my own.  :evilgrin

Oh come on, BF, you wouldn't be attracted sooo much to this forum to forget taking care of your own needs! :)
Fun is the one thing that money can't buy
 

Offline Baby Farts

Re: Data Center problems
« Reply #9 on: February 06, 2014, 07:23:59 PM »
It happens.  ;D
 

Offline Johnnie F.

Re: Data Center problems
« Reply #10 on: February 07, 2014, 09:21:49 AM »
Last night the host wrote me:

"In den letzten zwei Wochen gab es zwei Störungen beim Aufbau der Datenbank Verbindung. Dieses Problem haben wir nun lokalisieren können.
Hierfür ist es notwendig, dass wir eine defekte Hardware im Server austauschen müssen.

Wir werden den Server daher heute Nacht um 23:00 Uhr herunterfahren und die defekte Hardware austauschen.
Der Tausch wird in etwa eine Stunde dauern, so dass der Server gegen Mitternacht wieder online sein sollte. "

Can't tell, whether they fixed it already, and only the caches in the web move on the error messages to me. But I still got them this morning. ::)
Fun is the one thing that money can't buy
 

 



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