Author Topic: Motor Scooter Buying Experience  (Read 1466 times)

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Offline Al

Motor Scooter Buying Experience
« on: December 07, 2013, 03:02:06 PM »
My sister-in-law’s 20+ year old motor scooter finally bit the dust.  In that I had been borrowing a niece’s scooter to travel to my morning runs and periodic swims at the local pool, we decided to buy a new scooter that both she and I could share.

We went to see the auto show at The Mall and she really liked the Yahama Fino - she is a very small lady and wanted something small.  I had no strong feelings either way - if she was happy and as long as it wasn’t pink and was an automatic, I was happy.  We put 500 baht down, and agreed to visit the local dealer on Saturday (today) to pay for the scooter and finalize the deal.

While at the dealer we saw one that was just a bit bigger and cost just a bit more.  We inquired about buying that one instead of the Fino.  The salesman informed us that since the sale was already entered in the computer, we could not make the change.

Again, it mattered not to me, but I was amazed by that attitude.  So was my wife, and she politely asked him a number of questions and he told her he would have to call Bangkok and it would be a lot of work.

My sister-in-law seemed to be happy with the original choice so we stuck with it.

I left amazed at the sales perspective here.  My wife verified, after talking to the salesman, that even if we decided to move from the smallest, cheapest model to the biggest fanciest bike in the place, he would not be willing to proceed.  In his mind once in the computer the decision is final.

I am sure that if we became adamant, we could have forced the issue.

I did wonder how his boss and/or the franchise owner would feel about this transaction.

Not wanting to reach blanket conclusions, but it does sometimes seem that customer service, and in this case, salesmanship in Thailand does have a ways to go.
 

sicho

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Re: Motor Scooter Buying Experience
« Reply #1 on: December 07, 2013, 03:28:05 PM »
and it would be a lot of work.

There's your answer, Al.

I occasionally get this in banks too with unusual transactions that might, for example, involve paying a bill to a Thai Bank account from a UK one. The teller's face will take on a look of shock until she thinks of an excuse that might put me off. SCB is the worst in my experience. Asking to carry out the type of transaction I just described, both the teller and the manager, who was standing near her, told me that I had to withdraw cash from the ATM and rejoin the queue to credit it to the recipient's account at another SCB branch. I had done the same transaction there previously and stood my ground. Eventually, I looked at the manager and asked, 'Is this a bank or not?' Immediately, the transaction was done.

I think it's an example of 'face'. They don't know how to do something unusual and would rather we left than they show their ignorance to colleagues by asking or finding the operations manual.
 

Offline Al

Re: Motor Scooter Buying Experience
« Reply #2 on: December 07, 2013, 06:21:24 PM »
"I think it's an example of 'face'." 

That seems like it would be a hinderance to one wanting to learn his/her craft, job or anything for that matter to his/her full abilities.
 

Offline KiwiCanadian

Re: Motor Scooter Buying Experience
« Reply #3 on: December 08, 2013, 03:18:08 PM »
I had a similar experience with Starmark kitchens and Home pro.
We had to pay up front only to find out that the prefered cabinet facing was not in stock, thier mistake.
Their designer got it wrong 7 times, I did my design in autocad, every time she made another mistake.
Went to cancel the whole order.
Oh cannot you paid already.
The wife got really p#$%d off and spoke VERY strongly to the manager in BKK.
We did get a very good discount but still could not get the order canceled.
If we did not get the discount the next step was to get my lawyer to start proceedings.
I would have gone that far to get my money back

KiwiCanadian
 

Offline negrita

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Re: Motor Scooter Buying Experience
« Reply #4 on: December 09, 2013, 11:51:35 AM »
There's a lot of consumer law in Thailand.

Most of it directed against the consumer !!!!! :violent ()
 

 



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